The Team

Founder & CXO

MBA from EGADE Business School. Lean Six Sigma Black Belt. Over 15 years of international experience in CX and technology at Amazon, Gigamon ($100M+ ARR), and SpotOn (Best Support 2024). Specialist in AI-first digital transformation and world-class customer experience design.

Legal & Compliance Partner

Head of Legal & Compliance at Mercedes-Benz Financial Services Mexico. Universidad Iberoamericana graduate. Long-term legal counsel with extensive experience in regulatory compliance, corporate contracts, restructuring, and strategic litigation.

Government Relations Partner

Former federal deputy with extensive experience in institutional relations and the public sector. Construction entrepreneur with decades of experience in infrastructure project management, public bids, and political relations at federal and state levels.

Import & Export Partner

International trade specialist with operational experience as COO of Imprecxo. Expert in import/export logistics, supply chains, and cross-border commercial operations between Mexico and the United States.

Security Partner

Security consultant trained at Tecnológico de Monterrey. Specialist in comprehensive security — physical and cyber — with experience in executive protection, surveillance system design, cybersecurity audits, and prevention protocols.

Digital Marketing Partner

Allied digital marketing agency with expertise in B2B demand generation, performance campaigns, and strategic branding. They work as an integrated extension of the OwnCX team for marketing execution.