Own the Experience.
For companies that refuse
to settle.
Six senior partners. Eight practice areas. One integrated team. We combine artificial intelligence with operational expertise to transform your business.
30 min. No commitment. No fine print.
Companies that trust us
Find Us On
Verified profiles on leading business platforms.
How It Works
From first call to measurable results — in weeks, not months.
Call
30 min. We understand your challenge. No strings.
Diagnose
We audit your operation in 2 weeks. You get a roadmap with quick wins.
Transform
We execute. We build. We stay until the numbers prove it.
Eight Practice Areas
An integrated group of senior consultants — each a leader in their field.
Technology & AI Solutions
Custom development, machine learning, data infrastructure, and AI-powered services.
Customer Experience & Journey Design
Journey mapping, Voice of Customer, CX strategy, and contact center optimization.
Technology & Operations Adoption
Change management, training, process optimization, and operational transformation.
Leadership & Human Development
Executive coaching, organizational culture, emotional intelligence, and solopreneur development.
Digital Marketing & Growth
Digital strategy, demand generation, branding, and ROI-focused growth hacking.
Security & Cybersecurity
Physical and cyber security — from executive escorts to camera systems and pentesting.
Legal, Compliance & HR
Contracts, litigation, corporate restructuring, recruitment, and regulatory compliance.
Government Relations & Infrastructure
Construction, public sector, political relations, and infrastructure project management.
No juniors. No handoffs. No excuses.
We only accept 3 new clients per month to guarantee the quality of attention a 100% senior team promises.
Our Methodology
A proven 12-week process to transform your operation.
Discover & Diagnose
Weeks 1–3
We audit your entire operation — data, processes, technology, team. We interview customers. We mystery-shop your competition. You get a 360° view of where you stand and where the money is hiding.
Design & Build
Weeks 4–8
We architect the new experience — AI integrations, journey redesigns, operational playbooks. We build it with your team so they own the transformation.
Deploy & Optimize
Weeks 9–12
We launch, measure, and iterate. Real-time dashboards. Weekly optimization sprints. We stay until the numbers confirm the transformation.
Our Promise
No juniors. No handoffs. No excuses.
Every solution has AI at its core — not bolted on as an afterthought. We've been building with AI since before it was a buzzword.
Native operations in English and Spanish. We serve the US-Mexico corridor like nobody else because we live in both worlds.
We don't hand you a PDF and walk away. We build the systems, train your team, and stay until the metrics move.
No junior consultants learning on your dime. Every person on your project is a seasoned practitioner with 10+ years in their field.
The Team
No juniors. No handoffs. No excuses. Every member of our group is a senior practitioner with over a decade of experience.
Alfredo Guillén
Founder & CXO
MBA from EGADE Business School. Lean Six Sigma Black Belt. Over 15 years of international experience in CX and technology at Amazon, Gigamon ($100M+ ARR), and SpotOn (Best Support 2024). Specialist in AI-first digital transformation and world-class customer experience design.
Adalberto "Adal" Robles
Legal & Compliance Partner
Head of Legal & Compliance at Mercedes-Benz Financial Services Mexico. Universidad Iberoamericana graduate. Long-term legal counsel with extensive experience in regulatory compliance, corporate contracts, restructuring, and strategic litigation.
Francisco Gutiérrez de Velasco
Government Relations Partner
Former federal deputy with extensive experience in institutional relations and the public sector. Construction entrepreneur with decades of experience in infrastructure project management, public bids, and political relations at federal and state levels.
Testimonials
What Our Clients Say
Real results from real companies. No juniors, no handoffs, no excuses.
“The experience transformation they implemented was the catalyst for our 500% growth. They standardized every touchpoint, trained our team, and built a system that scales with us. They didn't just consult — they executed.”
Director de Operaciones
Director of Operations · Enrique Tomas
Video Testimonials
Hear Directly From Our Clients
Real transformation stories told by those who lived them.
Enrique Tomas
Director of Operations
500% growth through CX standardization
SpotOn
VP of Customer Success
From reactive support to Best Support 2024
Gigamon
Chief Customer Officer
Churn reduction at $100M+ ARR
Want to share your experience?
If you are an OwnCX client and want to tell your story, we would love to hear from you.
Events & Webinars
Upcoming CX Events & Webinars
Learn, connect, and transform. Exclusive content from our senior partners.
CX Masterclass: Customer Journey Mapping
Learn to map your customer journey end to end. Hands-on workshop with frameworks and templates you can apply the next day at your company.
AI in Customer Experience: What's Working in 2026
Quarterly review of AI trends applied to CX. Real cases, tools we use with clients, and what does NOT work — no marketing, just data.
CX Leadership Roundtable
Exclusive roundtable for CX and operations leaders. We share real challenges, proven solutions, and build a support network among executives committed to service excellence.
Need a Private Workshop?
We design custom workshops for your team: Customer Journey Mapping, CX Strategy, AI Readiness, Service Design and more. In-person or virtual.
Request a Private WorkshopLatest Insights
Ideas, frameworks, and perspectives from our senior team to transform your operation.
Complete Guide to Customer Experience in Mexico
Latin America is at a tipping point for customer experience. Companies that invest now in CX will dominate the next decade.
Why AI-Powered CX is the Future
Artificial intelligence is redefining how companies interact with customers. Discover how to integrate AI into your CX strategy.
OwnCX vs Big 4 Consulting: The Difference
Big 4 firms send juniors. Freelancers don't scale. OwnCX combines the best of both worlds with a 100% senior team.
Not sure where to start?
Our fixed-scope packages give you clarity in weeks, not months.
FAQ
Frequently Asked Questions
Everything you need to know about working with OwnCX.
OwnCX is an AI-First consulting group based in Monterrey, Mexico, that helps B2B companies transform their customer experience, operations, and growth. Our team of senior partners covers 8 integrated practice areas — from CX and technology to marketing, legal, and government relations. All powered by artificial intelligence.
OwnCX offers 8 integrated practice areas: Technology & AI Solutions, Customer Experience & Journey Design, Technology & Operations Adoption, Leadership & Human Development, Digital Marketing & Growth, Security & Cybersecurity, Legal & Compliance, and Government Relations & Infrastructure. Each area is led by a senior partner with 10+ years of experience.
OwnCX is headquartered in Monterrey, Nuevo León, Mexico. We serve B2B companies across Mexico and the United States, and we are fully bilingual (English/Spanish). We work remotely and in hybrid mode, allowing us to serve the US-Mexico corridor without geographic limitations.
OwnCX serves B2B companies with 50-5,000 employees across technology, fintech, retail, manufacturing, consumer goods, and professional services. Our experience includes projects with global companies like Amazon, Gigamon, SpotOn, Henkel, Mercedes-Benz Financial Services, and Enrique Tomas across 80+ countries.
OwnCX offers three engagement models: Quick Assessments starting at MXN $25K (1-2 weeks), Strategic Projects starting at MXN $50K (1-3 months), and Monthly Retainers starting at MXN $30K/month. Each project is custom-quoted based on scope, practice areas involved, and engagement duration. We recommend scheduling a free 30-minute strategy call to determine the best fit.
We're AI-first, senior-only, bilingual, and execution-focused. No juniors, no handoffs, no excuses. Every partner has 10+ years of experience at companies like Amazon, Gigamon, SpotOn, and Mercedes-Benz Financial Services.
3 phases over 12 weeks. Discover & Diagnose (weeks 1-3), Design & Build (weeks 4-8), Deploy & Optimize (weeks 9-12). We stay until metrics confirm transformation.
We serve B2B companies across technology, fintech, retail, manufacturing, consumer goods, and professional services. Our experience spans Amazon, Gigamon, SpotOn, Henkel, and more.
Yes. We're fully bilingual (English/Spanish) and serve the US-Mexico corridor. We have experience with global companies across 80+ countries.
Our productized services start with 1-week assessments. Full transformations are typically 12-week engagements. We recommend starting with a 30-minute strategy call to determine the right fit.
AI isn't an add-on — it's in our DNA. From AI-powered customer journey analytics to automated lead scoring, we build AI into every solution. Our team has built and deployed production ML models at scale.
We build systems that are self-sustaining. Your team owns the transformation. We offer optional ongoing advisory retainers for companies that want continued optimization.
Book a 30-minute strategy call at meetings.hubspot.com/alfredo-guillen. We'll audit your current situation, identify quick wins, and recommend the right engagement model.
Download the CX Maturity Guide
Evaluate where your company stands on customer experience. A practical 15-page guide with the framework we used at Amazon, Gigamon, and SpotOn.
- 5 CX maturity levels with clear indicators
- Self-assessment checklist for your team
- Prioritized quick-win roadmap per level
- Industry benchmark metrics (SaaS, Retail, Fintech)
The CX Maturity Guide: 10 Steps to World-Class Customer Experience
Subscribe and get our exclusive guide + weekly CX, AI, and business strategy insights straight to your inbox.
- Monthly CX and strategy insights
- Exclusive industry benchmarks
- Case studies and best practices
- Early access to tools and guides
Ready to transform your business?
Schedule a strategy call with our team. No commitment.
30 min. No commitment. No fine print.