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CX Diagnostic
Discover exactly where you're losing customers — and where the hidden money is.
Duration: 2 weeks🎯 Customer Experience & Journey Design
A comprehensive 2-week assessment that audits every touchpoint of your customer experience. We interview your customers, mystery-shop your competition, analyze your data, and deliver a prioritized roadmap with quick wins you can execute immediately.
What's Included
Complete CX operation audit
Real customer interviews (8-12)
Mystery shopping of 3 competitors
Existing data & metrics analysis
Current customer journey mapping
Executive report with CX score
Prioritized roadmap with quick wins
Leadership presentation session
Deliverables
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CX Diagnostic Report (40-60 pages)📄
CX Scorecard with benchmark📄
Documented current journey map📄
Prioritized 90-day roadmapIdeal For
- Companies that feel they're losing customers but don't know why
- Teams that want data before investing in transformation
- CEOs who need a business case for their board
- Companies preparing for a funding round
Ready to get started?
Schedule a free 30-minute call. We'll explain the process, align expectations, and get started in days, not months.