Consulting That Executes,
Not Just Advises
An integrated team of senior consultants. AI at the core of every solution. Measurable results in 90 days.
Our 5 Core Practice Areas
Five interconnected disciplines, executed by one integrated team.
Customer Experience & Journey Design
We transform your customer experience end to end. We map every touchpoint, identify invisible friction, design journeys that build loyalty, and build the operational infrastructure to sustain them. We combine data analytics with human empathy to create experiences that move metrics.
Reduced churn, increased NPS, and an experience that turns customers into promoters.
Technology & AI Solutions
We design and implement cutting-edge technology solutions. From scalable data architectures to production ML models, generative AI integrations, and intelligent process automation. We don't build technology for technology's sake — every solution is designed to generate measurable ROI.
Faster operations, data-driven decisions, and competitive advantage through AI.
Leadership & Human Development
Companies transform when their leaders transform first. We offer 1-on-1 executive coaching, leadership development programs, organizational culture design, and emotional intelligence applied to business. We also work with solopreneurs and entrepreneurs looking to scale with purpose.
Leaders who inspire, aligned teams, and a culture that drives results.
Digital Marketing & Growth
Marketing that generates pipeline, not vanity. We design digital marketing strategies focused on B2B demand generation, brand positioning, and measurable growth. Every dollar invested is tracked to conversion. We work with specialized partner agencies for execution.
Predictable pipeline, positioned brand, and every marketing dollar tracked to conversion.
Technology & Operations Adoption
The best technology fails without adoption. We design and implement change management strategies that ensure your team doesn't just use new tools — they master them. Hands-on training, detailed SOPs, QA frameworks, and support until the transformation is self-sustaining.
Technology your team actually uses, optimized processes, and sustainable transformation.
Eight Practice Areas
An integrated group of senior consultants — each a leader in their field.
Technology & AI Solutions
Custom development, machine learning, data infrastructure, and AI-powered services.
Lead Partner: Alfredo Guillén
Customer Experience & Journey Design
Journey mapping, Voice of Customer, CX strategy, and contact center optimization.
Lead Partner: Alfredo Guillén
Technology & Operations Adoption
Change management, training, process optimization, and operational transformation.
Lead Partner: Alfredo Guillén
Leadership & Human Development
Executive coaching, organizational culture, emotional intelligence, and solopreneur development.
Lead Partner: Alfredo Guillén
Digital Marketing & Growth
Digital strategy, demand generation, branding, and ROI-focused growth hacking.
Lead Partner: Agencia de Marketing Aliada
Security & Cybersecurity
Physical and cyber security — from executive escorts to camera systems and pentesting.
Lead Partner: Fernando R.
Legal, Compliance & HR
Contracts, litigation, corporate restructuring, recruitment, and regulatory compliance.
Lead Partner: Adalberto "Adal" Robles
Government Relations & Infrastructure
Construction, public sector, political relations, and infrastructure project management.
Lead Partner: Francisco Gutiérrez de Velasco
Engagement Models
Choose the format that fits your need. All include access to our senior team.
Quick Assessment
Express diagnostic with prioritized findings and immediate quick wins.
Strategic Project
Defined scope, concrete deliverables, and measurable ROI.
Monthly Retainer
Dedicated senior team with access to multiple practice areas.
The OwnCX Difference
Why companies choose OwnCX over traditional consultancies.
| Big 4 | Freelancers | OwnCX | |
|---|---|---|---|
| Who executes | Juniors | 1 person | Named partner |
| AI integrated | Starting | No | Core to everything |
| Speed to results | 6-12 months | Varies | 90 days |
| Bilingual | Extra cost | Sometimes | Included |
| Implementation | Separate team | Limited | Same partner |
| Practice areas | Many (siloed) | 1 | 8 (integrated) |
Consulting Packages
Fixed-scope services with clear deliverables. Ideal to get started in 1-2 weeks.
Ready to transform your business?
Schedule a strategy call with our team. No commitment.
30 min. No commitment. No fine print.